Curious Cat Management Improvement Encyclopedia, Dictionary, Glossary

Management improvement terms explained - along with links to related online resources.

A - A3 Report - Affinity Diagram, Aim, Andon
B - Balanced Scorecard, Baldrige Award (MBNQA), Bar Chart, Bell Curve, Benchmarking, Black Belt, Brainstorming
C - C Level Executives - CAPDo, Cause and Effect Diagram, Check List, Check Sheet, Common Cause, Confirmation Bias, Constancy of Purpose, Control Chart, Core Competency, Critical Path Method, Cycle Time
D - Deming Award, Deming Cycle, Deming Prize, Deming's 14 points, Deming's System of Profound Knowledge, Design of Experiments (DoE), DMAIC, Drum-buffer-rope
E - Evolutionary Operations (EVOP)
F - Feedback Loop, Fishbone Diagram, Flow, Flowchart
G - Gantt Chart, Gap Analysis, Gemba, Genchi Genbutsu
H - Heijunka, Histogram, House of Quality
I - Interrelationship Digraph, ISO 9000, ISO 14000
J - Jidoka, Job instruction, Johari Window, Just in Time (JIT) Inventory
K - Kaikaku - Kaizen, Kanban, Kano Model
L - Latent Errors, Lean Thinking, Level Loading, Loss Function, Lower Control Limit
M - Maslow's Hierarchy of Needs - Mean, Median, minimum viable product, Mistake Proofing - Mission Statement, Mode, Muda
N - Non-Value Added Step, Normal Distribution
O - One Piece Flow - Operational Definition, Opportunity Cost, Out of Control Process, Outcome Measure, Output Measure
P - Pareto Diagram, Parkinson's Law, PDCA - PDSA, PHB, Poka Yoke, Process Action Team (PAT), Process Flowchart, Process Improvement Team, Process Measure, Profound Knowledge
Q - Quality Function Deployment (QFD) - Queueing Theory
R - red bead experiment, reinforcing loop, revealed preference, root cause analysis, run chart
S - Scatter diagram, Seven basic quality management tools, Seven Deadly Diseases, Seven management and planning tools, Shingo prize, SIPOC, Six Sigma, Six thinking hats, Stable process, Special Cause, Standardization, Statistical Process Control (SPC), Stratification, Sunk Costs, SWOT analysis, System of Profound Knowledge, Systems thinking
T - Taguchi loss function, takt time, tampering, theory of Constraints, theory of knowledge, theory x, theory y, theory z, throughput, timeboxing, Total Quality Management (TQM), Toyota Production System (TPS), tree diagram
U - upper control limit
V - variation, visible work instruction, Vision statement, voice of the process, voice of the customer
W - Work instructions
Y - yokoten

360 degree Appraisal, Business Process Reengineering (BPR), Buy-In, Change Agent, Count Data, Customer Focus, End User, External Customer, Failure Mode and Effects Analysis (FMEA), Frequency Plot, Gauge R&R, Gemba, Hawthorne Effect, Hoshin Kanri, Internal Customer, Interrelationship Digraph, JUSE, Learning Organization, Nominal Group Technique, Output, Process Improvement, Process Owner, Profound Knowledge, Quality Circles, Quality Management, Regression Analysis, Reengineering, Robust, Standard Deviation, Story Board, Strategic Planing, Supply Chain, Tolerance, Type 1 error, Type 2 error, Variable Data