Curious Cat: Deming on Management

Deming on Government

Deming believed that the United States government was not designed to be as efficient as possible. From page 198 of Out of the Crisis He then quotes Oscar Ornati:

Deming did not focus on the nature of government extensively, but he acknowledged the wisdom of the American style of government (with checks and balances and fairly complex process for creating legislation) even though parts of that system intentionally makes change difficult. He understood the wisdom in designing the system in this way to optimize long term benefits to the whole society, even though that creates sub optimization of certain aspects of the system.

Page 123 of the New Economics for industry, Government, Education:

Deming worked for the government with the Department of War (during World War II), Department of Census and- Department of Agriculture and Interstate Commerce Commission.

Deming's Bio | Online Deming Resources | Deming Related Articles, reports, handbooks, etc.

Deming on Management

• Deming's 14 points
• 7 deadly diseases
• Purpose of an organization
• Running a company on visible figures alone (Deming is often misquoted as saying "you can't manage what you can't measure")
• Innovation
• Destroyed by best efforts
• Performance appraisals
• Eliminating slogans and motivational posters
• Deming's Chain Reaction - improve quality -> reduce cost -> grow sales -> provide more jobs
• Role of government
• Cease dependence of inspection to insure quality
• Zero defects
• Why using targets is a bad management practice
• Excessive health care costs
• Leadership
• Tampering
• Quotes by Dr. Deming