• Transformation and Redesign at the White House Communications Agency by March Laree Jacques.
  Originally published by the American Society for Quality in the Quality Management Journal, Volume 6, Issue 3, 1999.

• Focus on the Work: Pick Improvement Projects that Really Help Your Agency's Operations
  by Tim Fuller (1995)         from the Public Sector Network News

• Variation, Management and W. Edwards Deming
  by Brian L. Joiner and Marie A. Gaudard (1990)

• Quality in the Community: One City's Experience
  by George Box, Laurel W. Joiner, Sue Rohan and F. Joseph Sensenbrenner
  Highlights the evolution of the Quality movement in Madison, Wisconsin and the role of the Madison Area Quality Improvement Network. (1989)

• e-Zsigma Newsletter - City of Fort Wayne, Jul 2002. Interview with Fort Wayne, Indiana mayor Graham Richard on the Six Sigma effort undertaken by the city.

• Three Experts on Quality Management: Philip B. Crosby, W. Edwards Deming and Joseph M. Juran.
  by J. Gerald Suarez, US Navy

• Managing Improvement in the U.S. Government
  by Armand V. Feigenbaum

• Quality Improvement and Government: Ten Hard Lessons From the Madison Experience
  by David C. Couper, Chief of Police, City of Madison WI

• Managing Fear in the Workplace
  by J. Gerald Suarez, US Navy

• More articles, handbooks, reports and training guides on improving management of public sector organizations.

In addition to documents stored at our site this library links you to documents from the TQM BBS Library, Quality Digest Online and other sites.

If you have suggestions or comments please let us know (including suggestions for documents for possible inclusion in the library).

Our library aims to provide selected document to help our visitors improve their organizations. Our plan is to have a highly focused group of documents.