John HunterPublic Sector Continuous Improvement Site

Curious Cat Quality > Public Sector Continuous Improvement Site

The Public Sector Continuous Improvement Site aims to help public sector employees improve their organizations. We focus on the following methods of improvement: the Deming's management system, lean management thinking, systems thinking, customer focus, process improvement, innovation and leadership.

View our guide to online resources for Public Sector Continuous Improvement efforts, our reading list or learn about organizations devoted to helping with public sector improvement efforts.

Also, browse our online library of articles, reports, case studies, files... If you want to submit a document for inclusion in our library please contact us using the comment option here.

Blog posts: In Public Management, John Hunter, discusses some of Deming's views on government management: "Government service is to be judged on equity as well as on efficiency." See more posts on public sector management improvement. Karen Wilhelm has several posts discussing her experience with the welfare office.

Podcast: City Manager Tommy Gonzalez began implementing the Lean Six Sigma program in Irving, Texas - he mentions many quality tools to learn more about these see the Curious Cat management glossary and Curious Cat Management Blog quality tools posts

Improvement Resources

Many blogs have excellent information including the Curious Cat Management Improvement Blog (public sector related posts), Gemba Panta Rei, Lean Blog - for more see the management blog directory.

Center for Quality and Productivity Improvement, University of Wisconsin-Madison. Reports available online include:

Those involved in Health Care improvement should not miss the Institute for Healthcare Improvement headed by Donald Berwick. Even for those not directly involved in Health Care IHI has worthwhile information (such as the Breakthrough Series information) and the online monthly newsletter.

History of the Public Sector Continuous Improvement Site.

Management improvement jobs
© 1996-2017   John Hunter
Management improvement: Deming, lean thinking, customer focus, six sigma, process improvement, systems thinking, innovation...