Curious Cat Quality > Public Sector Continuous Improvement Site
The Public Sector Continuous Improvement Site aims to help public sector employees improve their organizations. We focus on the following methods of improvement: the Deming's management system, lean management thinking, systems thinking, customer focus, process improvement, innovation and leadership.
Blog posts: In Public Management, John Hunter, discusses some of Deming's views on government management: "Government service is to be judged on equity as well as on efficiency." See more posts on public sector management improvement. Karen Wilhelm has several posts discussing her experience with the welfare office.
Podcast: City Manager Tommy Gonzalez began implementing the Lean Six Sigma program in Irving, Texas - he mentions many quality tools to learn more about these see the Curious Cat management glossary and Curious Cat Management Blog quality tools posts
Improvement ResourcesCenter for Quality and Productivity Improvement, University of Wisconsin-Madison. Reports available online include:
Those involved in Health Care improvement should not miss the Institute for Healthcare Improvement headed by Donald Berwick. Even for those not directly involved in Health Care IHI has worthwhile information (such as the Breakthrough Series information) and the online monthly newsletter.
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