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">Quality Comes to City Hall," Joseph Sensenbrenner. The former mayor of Madison reports on his experience. HBR, March 1991, reprint number 91208
Transformation and Redesign at the White House Communications Agency by March Laree Jacques.
Originally published by the American Society for Quality in the Quality Management Journal, Volume 6, Issue 3, 1999.
Doing More With Less in the Public Sector: A Progress Report from Madison, Wisconsin, William G. Hunter, Jan O'Neill and Carol Wallen. The new quality improvement ideas can help public officials combat the effects of decreasing budgets just as they help private business increase productivity. CQPI, June 1986, report 13.
- In 2009 the City of Melbourne became the first local government in Australia to start implementing Lean Thinking
Quality Improvement and Government: Ten Hard Lessons From the Madison Experience by David C. Couper, Chief of Police, City of Madison, Wisconsin
Total Quality Management in the Public Sector, Keith Smith. QP part 1, June 1993 and part 2, July 1993.
- "Quality in the Community: One Cities Experience, George Box, Laurel Joiner, Sue Rohan, Joseph Sensenbrenner. Highlights the evolution of the Quality movement in Madison and addresses what it takes to start a quality improvement network.
- Lean Government Primer by USA EPA
"National Know-How," March Laree Jacques. TQM, May/June 1993.
"State Governments' Growing Gains from TQM'" James Kline. An overview with several examples. NPR, Spring 1993.
HBR--Harvard Business Review (617) 495-6985.
QP-- Quality Progress (800) 248-1946.
NPR--National Productivity Review 22 W 21st St. NY, NY 10010.
TQM--TQM Magazine (800) 945-4551
This reading list is meant to point out some useful material to help public sector employees with continuous improvement efforts.