First we list those most related applying Customer Focused Continuous Improvement methods in the public sector and then other organization that individuals applying those methods may also find worthwhile.
Center for Quality and Productivity Improvement at the University of Wisconsin-Madison
(608) 263-2520 firstname.lastname@example.org
The CQPI was established in 1985, they publishes reports, conduct research...
Harvard University, John F. Kennedy School of Government: Innovations in American Government (800) 722-0074
The National Center for Public Productivity at Rutgers University. "A research and public service organization devoted to improving productivity in the public sector." There site also contains information on "Public Productivity and Management Review," a journal which they co-sponsor.
Public Sector Continuous Improvement Site
Resource for those interested in using management improvement to improve the performance of public sector organizations. Their web site includes and online library, guide to online resources, reading list and a directory of related organizations.
American Society for Public Administration (202) 393-7878.
FirstGov - a portal to United States Federal Government resources. The FirstGov site has nothing to do with improvement (other than using the internet to do a much better job of communicating with the public than was done previously) but it can help you find government information.
The United States General Accounting Office publishes reports which you can view on the WWW or order by phone (202) 512-6000
Government Executive Magazine.
National Quality Institute, Canada