The Public Sector Continuous Improvement Site aims to help public sector employees improve their organizations. We focus on the following methods of improvement: the Deming's management system, lean management thinking, systems thinking, customer focus, process improvement, innovation and leadership.

View our guide to online resources for Public Sector Continuous Improvement efforts, our reading list or learn about organizations devoted to helping with public sector improvement efforts.

Also, browse our online library of articles, reports, case studies, files... If you want to submit a document for inclusion in our library please contact us using the feedback form.

Blog posts: In Public Management, John Hunter, discusses some of Deming's views on government management: "Government service is to be judged on equity as well as on efficiency." Karen Wilhelm has several posts discussing her experience with the welfare office.

Please use our feedback form to share your comments and suggestions on the Public Sector Continuous Improvement Site with us.

Many blogs have excellent information including the Curious Cat Management Improvement Blog (public sector related posts), Evolving Excellence, Lean Blog - for more see the management blog directory.

Center for Quality of Management - Cambridge, Massachusetts. This informative site includes useful CQM Voice (newsletter articles), presentation reports, case studies the full text of their Journal and more. We congratulate the Center for helping move the Quality community forward by making their material available online.

• Total Quality Leadership vs. Management by Brian Joiner and Peter Scholtes
• Doing More With Less in the Public Sector: A Progress Report from Madison, Wisconsin by William G. Hunter, Jan O'Neill, and Carol Wallen
• Drastic Changes for Western Management by W. Edwards Deming
• Quality in the Community: One City's Experience by George Box, Laurel W. Joiner, Sue Rohan and F. Joseph Sensenbrenner

Those involved in Health Care improvement should not miss the Institute for Healthcare Improvement headed by Donald Berwick. Even for those not directly involved in Health Care IHI has worthwhile information (such as the Breakthrough Series information) and the online monthly newsletter.

For professional development opportunities see the Curious Cat Guide to Management Improvement Conferences and Seminars

History of the Public Sector Continuous Improvement Site.