Clemson University Continuous Quality Improvement     Large site with an archive of over 800 files on Quality searchable by keyword. It houses the Community Quality Electronic Network, Deming Electronic Network and the Public Sector Continuous Improvement Site

Center for Quality and Productivity Improvement, University of Wisconsin-Madison   reports by experts including: W. Edwards Deming, George Box, Kaoru Ishikawa, Brian Joiner and Peter Scholtes.

Curious Cat Management Improvement Library   links to documents available online by the likes of: Deming, Scholtes, Drucker, Senge, Womack, Ackoff. Also see the management dictionary and Six Sigma Resource Center

Institute for Healthcare Improvement

Several blogs host excellent discussion of management improvement in general and occasional discussions of management improvement in government including: Curious Cat Management Improvement Blog, Evolving Excellence, Lean Blog, Panta Rei and Lean Reflections

Ash Institute for Democratic Governance and Innovation   Read about Ford Foundation grant winners since 1986, download applications and more.

Baldrige Award

Best Manufacturing Practices Center of Excellence run by the United States Department of the Navy. Great resource with thousands of description of specific practices of interest to all (not just manufacturing). All the items listed include contact information.

Brookhaven National Laboratory Quality Management Office   Some interesting information even though the site seems focused on Quality Assurance which we think is less effective than focusing on customers, process improvement, innovation, systems thinking...

Council for Excellence in Government

ASQ Government Division (previously the Public Sector Network)

Government Lean Enterprise Self-Assessment Tool

George M. Low Award NASA's Quality and Excellence Award

Archive for the National Performance Review   contains large amount of information on the many efforts to improve customer service in government.

Oregon Progress Board

Quality Digest Magazine, includes past issues with articles by Donald Wheeler, A. Blanton Godfrey...  

National Academy of Public Administration including the Center for Local and State Solutions (previously called the Alliance for Redesigning Government).

School Improvement Website - an extensive site from Australia with a great deal of useful information.

MIT System Dynamics in Education Project

Deming Electronic Network   email list   view archive
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A must for those interested in the implications of W. Edwards Deming's ideas.  Stimulating discussion of the philosophy and implementation issues.