Here are some resources on the management improvement efforts in Madison, Wisconsin.
Curious Cat Management Improvement - Madison, Wisconsin
Articles
- Doing More With Less in the Public Sector: A Progress Report from Madison, Wisconsin, William G. Hunter, Jan O'Neill and Carol Wallen. The new quality improvement ideas can help public officials combat the effects of decreasing budgets just as they help private business increase productivity. CQPI, June 1986.
- Quality Improvement and Government: Ten Hard Lessons From the Madison Experience by David C. Couper, Chief of Police, City of Madison, Wisconsin
- Total Quality Leadership vs. Management by Control by Brian L. Joiner and Peter R. Scholtes.
- Quality in the Community: One Cities Experience, George Box, Laurel Joiner, Sue Rohan, Joseph Sensenbrenner. Highlights the evolution of the Quality movement in Madison and addresses what it takes to start a quality improvement network. CQPI, May 1991.
- "Quality Comes to City Hall," Joseph Sensenbrenner. The former mayor of Madison reports on his experience. HBR, March 1991, reprint number 91208.
Books (by leaders of the Madison management improvement efforts)
- The Leader's Handbook: Making Things Happen, Getting Things Done, 1998.
- Fourth Generation Management by Brian Joiner, 1994.
- The Team Handbook, by Peter R. Scholtes, Brian Joiner...
- Bill Hunter was a leader in the effort to adopt the Deming system of Profound Knowledge and related ideas in the public sector (He contributed pages 245-7 to Deming's Out of the Crisis; relating how the City of Madison applied Deming's ideas to a public sector organization).
- Quality Policing: The Madison Experience by David Couper and Sabine Lobitz, 1991. David Couper was the chief of police in Madison, Wisconsin for over 20 years.
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